FAQs

1. What products does Arvani offer?

Arvani offers a carefully selected range of skincare products and home appliances designed to improve everyday living. Our collection focuses on quality, practicality, and value.

2. Do you deliver across the UAE?

Yes. We offer delivery throughout the United Arab Emirates. Delivery availability may vary depending on your location.

3. How long does delivery take?

Most orders are delivered within 2–5 business days after they have been processed.

4. How can I track my order?

Once your order has been shipped, tracking information may be provided if available through the shipping carrier.

5. What payment methods do you accept?

We accept secure payment methods available at checkout. The payment options displayed during checkout may vary depending on your location and order.

6. Can I cancel my order?

Yes. Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

7. Can I return a product?

Yes. Eligible products may be returned within the period specified in our Refund & Return Policy, provided they are unused, in their original condition, and returned with their original packaging.

8. Are skincare products eligible for return?

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless they arrive damaged, defective, or incorrect.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, incomplete, or incorrect, please report the issue as soon as possible so it can be reviewed and resolved.

10. Are your products genuine and high quality?

Yes. We carefully select products based on quality, functionality, and customer satisfaction to ensure a reliable shopping experience.

11. Do your products come with a warranty?

Warranty availability depends on the specific product. Where applicable, warranty information will be provided with the product or on its product page.

12. Is my personal information secure?

Yes. We use appropriate security measures to protect your personal information and process transactions through secure payment providers.

13. Can I change my delivery address after placing an order?

Address changes may be possible if your order has not yet been processed or shipped. Once dispatched, changes may no longer be possible.

14. Do you offer discounts or promotions?

Yes. We periodically offer special promotions, seasonal discounts, and exclusive deals. Any active offers will be displayed on our website.

15. Why should I choose Arvani?

At Arvani, we are committed to providing quality products, competitive pricing, reliable delivery, secure shopping, and excellent customer service. Our goal is to make every shopping experience simple, trustworthy, and satisfying.