Return & Refund Policy

At Arvani, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested.

By placing an order with Arvani, you agree to the terms outlined below.

Return Eligibility

Products Eligible for Return

To qualify for a return:

  • The return request must be made within 7 days of receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging with all accessories, manuals, and included items.
  • The product must not show signs of damage caused by misuse, neglect, or improper handling.
  • Proof of purchase or the original order confirmation may be required.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return:

  • Opened or used skincare products.
  • Personal care items that have been unsealed after delivery.
  • Products damaged due to misuse or improper handling.
  • Items marked as final sale or non-returnable at the time of purchase.
  • Gift cards, if applicable.

Damaged, Defective, or Incorrect Items

If You Receive the Wrong Product

If your order arrives:

  • Damaged during delivery.
  • Defective upon arrival.
  • Incorrect compared to your order.
  • Incomplete with missing items.

Please report the issue as soon as reasonably possible after receiving your order so it can be reviewed and resolved.

Supporting photos or videos may be requested to help assess the issue.

Refund Eligibility

Refunds may be approved when:

  • The returned product meets the return eligibility requirements.
  • The item is confirmed to be defective or damaged upon arrival.
  • The incorrect product was delivered.
  • The order cannot be fulfilled due to product unavailability.
  • A cancellation request is approved before the order has been processed or shipped.

Refund approval is subject to inspection of the returned product where applicable.

Refund Process

How Refunds Are Issued

Once your returned item has been received and inspected:

  • Eligible refunds will be processed using the original payment method whenever possible.
  • If the original payment method is unavailable, an alternative refund method may be arranged where permitted.
  • Processing times may vary depending on your payment provider or financial institution.

Exchanges

Product Replacement

Where applicable, exchanges may be offered for:

  • Defective products.
  • Damaged items.
  • Incorrect products received.

Exchanges are subject to product availability.

If the requested replacement is unavailable, a refund or suitable alternative may be offered.

Return Shipping

Responsibility for Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, return shipping costs may be covered by Arvani where applicable.
  • If the return is requested for personal preference or a change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

Order Cancellations

Before Shipment

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation and will instead be handled according to this Return & Refund Policy.

Late or Missing Refunds

If you have not received an approved refund:

  • Allow sufficient processing time for your payment provider.
  • Processing times vary depending on banks and payment methods.
  • Refund completion may take several business days after approval.

Refused Deliveries

If a customer refuses delivery without a valid reason or provides an incorrect shipping address:

  • Additional shipping or handling charges may apply.
  • Any refund issued may be reduced by applicable shipping or administrative costs where permitted.

Policy Changes

Arvani reserves the right to update or modify this Refund & Return Policy at any time to reflect changes in business operations or legal requirements.

The most recent version will always be available on our website.

Our Commitment

We are committed to providing quality products and a fair, transparent return process. Our goal is to ensure every customer enjoys a reliable shopping experience, and we will make every reasonable effort to resolve any issues promptly and professionally.