Shipping Policy

At Arvani, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders to ensure a smooth shopping experience.

Order Processing

Processing Time

  • Orders are processed after successful order confirmation.
  • Processing typically takes 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Coverage

Delivery Locations

  • We currently deliver across the United Arab Emirates (UAE).
  • Delivery availability may vary depending on the destination and courier coverage.

Estimated Delivery Time

Standard Delivery

  • Estimated delivery time is 2–5 business days after your order has been processed.
  • Delivery times may vary based on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Delivery Fees

  • Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
  • Any available free shipping promotions will be clearly indicated on the website.

Order Tracking

Track Your Order

  • Once your order has been shipped, you may receive tracking information when available.
  • Tracking updates depend on the shipping carrier and may not be available immediately after dispatch.

Delivery Information

Customer Responsibilities

To ensure successful delivery:

  • Provide accurate shipping and contact information.
  • Ensure someone is available to receive the order at the delivery address, when required.
  • Verify all shipping details before completing your purchase.

Arvani is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

Unexpected Circumstances

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • High order volumes.
  • Public holidays.
  • Severe weather conditions.
  • Courier service disruptions.
  • Customs or government regulations where applicable.
  • Other events beyond our reasonable control.

We appreciate your patience should any unexpected delays occur.

Failed Delivery Attempts

Undeliverable Orders

If delivery cannot be completed due to an incorrect address, customer unavailability, or other delivery-related issues:

  • The courier may attempt redelivery based on their policies.
  • Orders returned to us may require additional shipping charges for reshipment.
  • Refund eligibility for undelivered orders will be assessed according to our return and refund policies.

Damaged or Missing Items

Upon Delivery

Please inspect your order upon delivery.

If you receive:

  • A damaged product.
  • A defective item.
  • An incorrect product.
  • Missing items from your order.

Please report the issue as soon as reasonably possible so it can be reviewed and resolved.

Multiple Item Orders

Partial Shipments

Orders containing multiple products may occasionally be shipped in separate packages to improve delivery efficiency or due to product availability.

If this occurs, you may receive each shipment on different delivery dates.

Shipping Restrictions

Limitations

Certain products or delivery locations may be subject to shipping restrictions based on:

  • Product size or weight.
  • Local delivery regulations.
  • Courier service availability.

Any applicable restrictions will be communicated during the ordering process whenever possible.

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time to reflect operational improvements, changes in shipping services, or legal requirements.

The latest version will always be available on our website.

Our Commitment

At Arvani, we are dedicated to providing a reliable, efficient, and transparent shipping experience. Every order is handled with care to ensure your products arrive safely and in excellent condition.